The SARS Service Charter is about SARS Commitments, Your Rights, Obligations and Service Levels and Standards.
What we do
The South African Revenue Service (SARS) derives its mandate, to administer the revenue collection system on behalf of the people of South Africa efficiently and effectively, from the South African Revenue Service Act 34 of 1997.
SARS exists to serve the HIGHER PURPOSE of enabling Government to build a democratic state that fosters sustainable economic growth and social development, in the interest and wellbeing of all South Africans.
Your Rights and Obligations
SARS will help you by providing:
- A courteous and professional service at all times.
- Equal treatment for everyone.
- Clear, concise, accurate and helpful responses.
- Access to SARS through Online Channels (e.g. eFiling, MobiApp, etc.), the SARS
- Contact Centre, SARS branches via appointment, and Mobile Tax Units.
- Self-explanatory leaflets and booklets on the SARS website and in SARS branches.
