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Please note: When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more.
Services |
Tax Practitioner Unit* |
Practitioner Contact Centre email |
Contact Centre** |
Branch | eFiling |
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Software /Systems Related | |||||
All eFiling enquiries | | | | | |
All e@syFile™ enquiries | | | | | |
Resetting of eFiling passwords | | | | | |
Registration Maintenance | |||||
1st time registration (Income tax) * See exceptions below |
Only if the taxpayer accompanies the tax practitioner | | | Only if the taxpayer accompanies the tax practitioner |
|
1st time registration (VAT) * See exceptions below |
| | | | |
1st time registration (PAYE) * See exceptions below |
| | | | |
Update of ID number / CC registration number | Only if the taxpayer accompanies the tax practitioner |
| | Only if the taxpayer accompanies the tax practitioner | |
VAT interview | Re-activation only | | | | |
Update of registered particulars | | | Possible but not the preferred channel | | |
De-registration | | | | | |
Banking detail changes | | | | | |
Banking detail verification | | | | | |
Trustee / Director verification | | | | | |
Merging of profiles for Single Registration | | | | | |
Reprint of registration confirmation | | | | | |
Return Completion | |||||
Personal Income Tax Returns (ITR12) | | | Advisory | | |
Company Income Tax Returns (ITR14) | | | Advisory | | |
Income Tax Returns (ITR12T) | | | Advisory | | |
VAT 201 | | | Advisory | | |
EMP 201 / EMP 501 / EMP 601 | | | Advisory | | |
IRP 6 | | | Advisory | | |
Tax Compliance Status (TCS) application | | | Advisory | | |
TCS collection | | | Advisory | | |
Tax Directive | | | Advisory | | |
Application for tax directive: Fixed percentage – IRP (3b) | | | Advisory | | |
Emigration Clearance | | | Advisory | | |
Foreign Investment | | | Advisory | | |
Request for Remission (PIT, CIT,VAT & PAYE) | | | Advisory | | |
Notice of Objection (PIT,CIT, VAT & PAYE) | | | Advisory | | |
Request for Correction | | | Advisory | | |
Notice of Appeal (PIT,CIT, VAT & PAYE) | | | Advisory | | |
ADR 1 (Trust and Donations) | | | Advisory | | |
ADR 2 (Trust and Donations) | | | Advisory | | |
Request for returns | | | Advisory | | |
Voluntary Disclosure Programme (VDP) – requests | | | Advisory | | |
Accounts | |||||
Request for Statements | From 1999 to 2008 only | From 1999 to 2008 only | From 1999 to 2008 only | From 1999 to 2008 only | After 2008 only |
Re-allocations | | | | | Limited extent |
Request for waiving of penalties and interest | | | | | |
Queries relating to refunds | | | | | |
Offset of credits | | | | | Limited extent |
Debt Management | |||||
Under R100 000 debt arrangements | | | | | |
Request for Suspension of Obligation to Pay | | | Advisory | | |
Over R100 000 debt arrangements | | | | | |
Request for debt equalisation | | | | | |
Settlement offer | | | | | |
Write Off | | | | | |
Other | |||||
VAT vendor search | | | Advisory | | |
Tax Practitioner verification | | | Advisory | | |
Supporting documentation upload | | | Advisory | | |
Reprint of Notice assessment | | | Advisory | | |
Payments | Only via eFiling, EFT or at a bank | | Advisory | Only via eFiling, EFT or at a bank | |
Tax Practitioner registration and verification | | | Advisory | | |
Transfer Duty submission | | | Advisory | | |
Transfer Duty payments | | | Advisory | | |
Advanced tax ruling | | | | | |
Audit | |||||
Submitting documents for Audit | | | | | |
Enquiry as to the audit status | | | | | |
* Including Branch Tax Practitioner queues
** Technical issues will be escalated to technical teams
* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage