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Please note: When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more.
Services |
Tax Practitioner Unit* |
Practitioner Contact Centre email |
Contact Centre** |
Branch | eFiling |
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Software /Systems Related | |||||
All eFiling enquiries | | | ![]() |
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All e@syFile™ enquiries | | | ![]() |
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Resetting of eFiling passwords | | | ![]() |
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Registration Maintenance | |||||
1st time registration (Income tax) * See exceptions below |
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| | ![]() Only if the taxpayer accompanies the tax practitioner |
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1st time registration (VAT) * See exceptions below |
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1st time registration (PAYE) * See exceptions below |
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Update of ID number / CC registration number | ![]() |
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VAT interview | ![]() |
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Update of registered particulars | | | Possible but not the preferred channel | ![]() |
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De-registration | | ![]() |
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Banking detail changes | ![]() |
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Banking detail verification | ![]() |
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Trustee / Director verification | ![]() |
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Merging of profiles for Single Registration | | | | | ![]() |
Reprint of registration confirmation | ![]() |
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Return Completion | |||||
Personal Income Tax Returns (ITR12) | | | Advisory | | ![]() |
Company Income Tax Returns (ITR14) | | | Advisory | | ![]() |
Income Tax Returns (ITR12T) | | | Advisory | | ![]() |
VAT 201 | | | Advisory | | ![]() |
EMP 201 / EMP 501 / EMP 601 | | | Advisory | | ![]() |
IRP 6 | | | Advisory | | ![]() |
Tax Compliance Status (TCS) application | | | Advisory | ![]() |
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TCS collection | | | Advisory | ![]() |
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Tax Directive | ![]() |
| Advisory | ![]() |
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Application for tax directive: Fixed percentage – IRP (3b) | ![]() |
| Advisory | ![]() |
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Emigration Clearance | | | Advisory | ![]() |
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Foreign Investment | | | Advisory | ![]() |
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Request for Remission (PIT, CIT,VAT & PAYE) | ![]() |
| Advisory | ![]() |
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Notice of Objection (PIT,CIT, VAT & PAYE) | ![]() |
| Advisory | ![]() |
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Request for Correction | ![]() |
| Advisory | ![]() |
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Notice of Appeal (PIT,CIT, VAT & PAYE) | ![]() |
| Advisory | ![]() |
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ADR 1 (Trust and Donations) | ![]() |
| Advisory | ![]() |
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ADR 2 (Trust and Donations) | ![]() |
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Advisory | ![]() |
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Request for returns | | ![]() |
Advisory | | ![]() |
Voluntary Disclosure Programme (VDP) – requests | | | Advisory | | ![]() |
Accounts | |||||
Request for Statements | From 1999 to 2008 only | From 1999 to 2008 only | From 1999 to 2008 only | From 1999 to 2008 only | After 2008 only |
Re-allocations | ![]() |
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Limited extent |
Request for waiving of penalties and interest | | ![]() |
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Queries relating to refunds | ![]() |
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Offset of credits | ![]() |
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Limited extent |
Debt Management | |||||
Under R100 000 debt arrangements | ![]() |
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Request for Suspension of Obligation to Pay | ![]() |
| Advisory | ![]() |
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Over R100 000 debt arrangements | | ![]() |
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Request for debt equalisation | | ![]() |
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Settlement offer | | | | | |
Write Off | | | | | |
Other | |||||
VAT vendor search | | | Advisory | | ![]() |
Tax Practitioner verification | ![]() |
| Advisory | ![]() |
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Supporting documentation upload | ![]() |
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Advisory | ![]() |
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Reprint of Notice assessment | | ![]() |
Advisory | | ![]() |
Payments | Only via eFiling, EFT or at a bank | | Advisory | Only via eFiling, EFT or at a bank | ![]() |
Tax Practitioner registration and verification | | | Advisory | | ![]() |
Transfer Duty submission | | | Advisory | | ![]() |
Transfer Duty payments | | | Advisory | | ![]() |
Advanced tax ruling | | | | | ![]() |
Audit | |||||
Submitting documents for Audit | ![]() |
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Enquiry as to the audit status | ![]() |
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* Including Branch Tax Practitioner queues
** Technical issues will be escalated to technical teams
* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage