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Please note:  When Tax Practitioners phone the SARS Contact Centre, a link between the Practitioner and their clients must already exist on eFiling otherwise the Contact Centre will not be able to assist, read more​. ​

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Services		 ​
Tax Practitioner Unit*
Practitioner Contact Centre email​
Contact    Centre**​               		     Branch            eFiling         
Software /Systems Related​ ​ ​  
​All eFiling enquiries ​ ​ ​Available at Contact Centre ​ ​
​All e@syFile™ enquiries ​ ​ ​Available at Contact Centre ​ ​
Resetting of eFiling passwords​ ​ ​ ​Available at Contact Centre ​ ​Available on eFiling
     Registration Maintenance​ ​ ​ ​ ​ ​ ​  
1st​​ time registration
(Income tax) 
* See exceptions below		 Available at Tax Practitioner Unit  Only if the taxpayer accompanies the tax practitioner​ ​ ​ ​Available at Branch
Only if the taxpayer accompanies the tax practitioner		 ​
​ 1st​​ time registration
(VAT) 
* See exceptions below		 ​ ​ ​ ​ ​Available on eFiling
​ 1st​​ time registration
(PAYE)​ 
* See exceptions below		 ​ ​ ​ Available at Branch​ ​
​Update of ID number / CC registration number ​Available at Tax Practitioner Unit  Only if the taxpayer accompanies the tax practitioner​
  		 ​ ​ Available at Branch​ Only if the taxpayer accompanies the tax practitioner​ ​
VAT interview​ ​Available at Tax Practitioner Unit Re-activation only ​ ​ ​Available at Branch ​
Update of registered particulars​   ​ ​ ​Possible but not the preferred channel ​Available on eFiling
​De-registration ​ ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Available on eFiling
Banking detail changes​ ​Available at Tax Practitioner Unit ​ ​ ​Available at Branch ​Available on eFiling
​Banking detail verification ​Available at Tax Practitioner Unit ​ ​ ​Available at Branch ​Available on eFiling
Trustee / Director verification​ ​Available at Tax Practitioner Unit ​ ​ ​Available at Branch ​
Merging of profiles for Single Registration​ ​ ​ ​ ​ ​Available on eFiling
​Reprint of registration confirmation ​Available at Tax Practitioner Unit ​ ​Available via Practitioner Contact Centre email ​Available at Branch ​
Return Completion​ ​ ​ ​ ​ ​ ​  
​Personal Income Tax Returns (ITR12)​ ​ ​ ​Advisory ​ ​Available on eFiling
Company Income Tax Returns (ITR14) ​ ​ ​​Advisory ​ ​Available on eFiling
​Income Tax Returns (ITR12T)​ ​ ​ ​​Advisory ​ ​Available on eFiling
​VAT 201 ​ ​ ​​Advisory ​ ​Available on eFiling
EMP ​201 / EMP 501 / EMP 601​ ​ ​ ​​Advisory ​ ​Available on eFiling
​IRP 6 ​ ​ ​​Advisory ​ ​Available on eFiling
​Tax Compliance Status (TCS) application​ ​ ​ ​​Advisory ​Available at Branch ​Available on eFiling
​TCS collection ​ ​ ​​Advisory Available at Branch​ ​Available on eFiling
​Tax Directive ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
​Application for tax directive: Fixed percentage – IRP (3b)​ ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​
Emigration Clearance​ ​ ​ ​​Advisory ​Available at Branch ​
​Foreign Investment ​ ​ ​​Advisory ​Available at Branch ​
​Request for Remission (PIT, CIT,VAT & PAYE) Available at Tax Practitioner Unit​ ​ ​​​Advisory Available at Branch​ ​Available on eFiling
​Notice of Objection (PIT,CIT, VAT & PAYE) ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
​Request for Correction ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
Notice of Appeal​ (PIT,CIT, VAT & PAYE) ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​Available on eFiling
​ADR 1 (Trust and Donations)​ ​Available at Tax Practitioner Unit ​ ​​Advisory ​Available at Branch ​
ADR 2​​ (Trust and Donations) ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​​Advisory ​Available at Branch ​
​Request for returns ​ ​Available via Practitioner Contact Centre email ​​Advisory ​ ​Available on eFiling
​Voluntary Disclosure Programme (VDP) – requests​ ​ ​ ​​Advisory ​ ​Available on eFiling
Accounts​ ​ ​ ​ ​ ​ ​  
    Request for Statements​​ ​ ​ From 1999 to 2008 only   From 1999 to 2008 only   From 1999 to 2008 only   ​ From 1999 to 2008 only   After 2008 only​

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​Re-allocations ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Limited extent
Re​quest for waiving of penalties and interest​ ​ ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​
​Queries relating to refunds​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​Available at Contact Centre ​Available at Branch ​
Offset of credits​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Limited extent
Debt Management​ ​ ​ ​ ​ ​ ​  
Under R100 000 de​bt arrangements ​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​​Available at Contact Centre ​Available at Branch ​
​Request for Suspension of Obligation to Pay ​Available at Tax Practitioner Unit ​   ​Advisory ​Available at Branch ​Available on eFiling
Over R100 000 debt arrangements​​ ​ ​Available via Practitioner Contact Centre email ​ ​ ​
Request for debt equalisation​ ​ ​Available via Practitioner Contact Centre email ​ ​ ​
Settlement offer​​ ​ ​ ​ ​ ​
​Write Off ​ ​ ​ ​ ​
Other​ ​ ​ ​ ​ ​ ​  
VAT vendor search​ ​ ​ ​​​Advisory ​ ​Available on eFiling
​Tax Practitioner verification​ ​Available at Tax Practitioner Unit ​ ​​​Advisory ​Available at Branch ​Available on eFiling
Supporting documen​tation upload​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​​​Advisory ​Available at Branch ​Available on eFiling
​Reprint of Notice assessment ​ ​Available via Practitioner Contact Centre email ​​​Advisory ​ ​Available on eFiling
Payments​​ ​​Only via eFiling, EFT or at  a bank ​ ​​​Advisory ​Only via eFiling, EFT or at a bank ​Available on eFiling
Tax Practitioner registration and verification​ ​ ​ ​​​Advisory ​ ​Available on eFiling
Transfer Duty submission​ ​ ​ ​​​Advisory ​ ​Available on eFiling
​Transfer Duty payments ​ ​ ​​​Advisory ​ ​Available on eFiling
Advanced tax ruling​ ​ ​ ​ ​ ​Available on eFiling
Audit​ ​ ​ ​ ​ ​ ​  
Submitting documents for Audit​​ ​Available at Tax Practitioner Unit ​Available via Practitioner Contact Centre email ​ ​Available at Branch ​Available on eFiling
Enquiry as to the audit status​ ​Available at Tax Practitioner Unit ​ ​Available at Contact Centre ​Available at Branch ​

 * Including Branch Tax Practitioner queues

** Technical issues will be escalated to technical teams

* See the exceptions for 1st time registration on our Client Information System (Single Registration) webpage

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  • 0800 00 7277
  • Lahae Le SARS
    299 Bronkhorst Street
    Nieuw Muckleneuk
    Brooklyn
    Pretoria
    0181
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