Our strategic intent

To give effect to our mandate, our Strategic Intent is to develop and administer a Tax and Customs system of voluntary compliance, and where appropriate, enforce responsibly and decisively. Our Strategic Intent further translates into the following 9 strategic objectives:

• Provide clarity and certainty for taxpayers and traders of their obligations
• Make it easy for taxpayers and traders to comply with their obligations
• Detect taxpayers and traders who do not comply, and make non-compliance hard and costly
• Develop a high performing, diverse, agile, engaged and evolved workforce
• Increase and expand the use of data within a comprehensive knowledge management framework to ensure integrity, derive insight and improve outcomes
• Modernise our systems to provide digital and streamlined online services
• Demonstrate effective resource stewardship to ensure efficiency and effectiveness in delivering quality outcomes and performance excellence
• Work with and through Stakeholders to improve the tax ecosystem

• Build public trust and confidence in the tax administration