Build credibility, public confidence & trust

Strategic Objective 9: Build public trust and confidence in the tax administration system

The public is confident that our stewardship of the country’s tax system is professional, unbiased and fair; we always act and do the right things all the time; we maintain the highest standards of integrity and ethics; we have transparent governance systems and processes, and we have capable and trustworthy leaders. We accept that ultimately, we are accountable to taxpayers, traders, and their representatives, the general public, as well as elected public office bearers, whose trust we must earn.