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Our strategic intent
To give effect to our mandate, our Strategic Intent is to develop and administer a Tax and Customs system of voluntary compliance, and where appropriate, enforce responsibly and decisively. Our Strategic Intent further translates into the following 9 strategic objectives:
- Provide clarity and certainty for taxpayers and traders of their obligations
- Make it easy for taxpayers and traders to comply with their obligations
- Detect taxpayers and traders who do not comply, and make non-compliance hard and costly
- Develop a high performing, diverse, agile, engaged and evolved workforce
- Increase and expand the use of data within a comprehensive knowledge management framework to ensure integrity, derive insight and improve outcomes
- Modernise our systems to provide digital and streamlined online services
- Demonstrate effective resource stewardship to ensure efficiency and effectiveness in delivering quality outcomes and performance excellence
- Work with and through Stakeholders to improve the tax ecosystem
- Build public trust and confidence in the tax administration