Contact SARS by e-mail/fax or post - South African Revenue Service

You may email SARS on the following email addresses:

For Tax Practitioners: pcc@sars.gov.za
For Taxpayers: contactus@sars.gov.za

If you use an old email address, an auto created mailbox response will be directing you to the new mailbox. When you send an email to the new mailboxes, you will receive an automated reply with a case number assigned. For ease of use, this number will be quoted in related correspondence on the progress of the case.

The email size limit of 10MB must be adhered to. You will be informed by an automated response if your email exceeds the size limit and requested to resubmit. In order for us to promptly deal with your email, you will be requested adhere to the size limit.

To keep everyone safe during the time of COVID-19 we are constantly refining our online offerings. We recommend that you use our Digital Service offerings available on SARS eFiling, SARS MobiApp and the SARS Online Query System, for a simpler and enhanced user experience. In addition to the SARS Online Query System, you may also use SupportingDocs@sars.gov.za to submit supporting documents.

Owing money to SARS? You may contact us here for debt or deferred arrangements.

Contact details per region:

Region	Postal Address	Physical Address	Email
Region 1: Taxpayers residing in Gauteng South; the Greater Johannesburg area; East Rand; West Rand and Mpumalanga	Private Bag x15 Alberton 1450	St Austell Street Mackinnon Crescent New Redruth Alberton 1449	Taxpayers: contactus@sars.gov.za Registered Tax Practitioners: pcc@sars.gov.za
Region 2: Taxpayers residing in Gauteng north (including Centurion and Pretoria), North West, and Limpopo	PO Box 436 Pretoria 0001	7 Protea Street Centurion Pretoria 0157	Taxpayers: contactus@sars.gov.za Registered Tax Practitioners: pcc@sars.gov.za
Region 3: Taxpayers residing in Kwa-Zulu Natal and the Eastern Cape	PO Box 921 Durban 4000	201 Dr Pixley KaSeme Street Durban 4001	Taxpayers: contactus@sars.gov.za Registered Tax Practitioners: pcc@sars.gov.za
Region 4: Taxpayers residing in the Western Cape, the Free State and Northern Cape	Private Bag x11 Bellville 7530	Corner of Teddington & De Lange Road Bellville 7530	Taxpayers: contactus@sars.gov.za Registered Tax Practitioners: pcc@sars.gov.za

What do I need to include in my postal/emailed correspondence?

In order for us to deal with your request promptly please include the following when you submit your correspondence:

Case number (if available);
Your tax reference number;
Your full name(s) and surname;
Your identity/passport number;
The trust number if you are enquiring on behalf of a trust;
The company registration number if you are enquiring on behalf of a company;
Your practitioner number, if you are a registered tax practitioner;
A certified copy of the Power of Attorney/Letter of Authority if you are representing a taxpayer/company/trust/estate;
A certified copy of your identity/passport/driving licence if you are representing a taxpayer/company/trust/estate;
Your preferred email, postal address or telephone number.

Top Tips:

The submission of returns, eFiling queries, new registrations, change of bank details, transfer duty queries and customs queries are not accepted via post, fax and email.
Please try to ensure that attachments are in Adobe (PDF) format and not exceeding 10MB.

To access this page in a different language click on links below:

Contact details per region:

What do I need to include in my postal/emailed correspondence?

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